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Data & Privacy
How customer information is collected, used, stored, and protected across the storefront.
Applies To
Checkout, orders, payments, and customer communication.
Region
Storefront operations and deliveries within India unless otherwise stated.
Support
Questions can be directed to atelier@broshoes.in before or after purchase.
Last updated: June 2026
This Privacy Policy explains how Broshoes Atelier collects, uses, stores, and protects personal information when customers browse the storefront, create an account, place an order, contact support, or interact with features such as cart recovery, address saving, and payment verification.
We believe privacy information should be understandable before checkout, not hidden behind technical language.
Depending on how you use the storefront, we may collect the following categories of information.
We do not store full card details on our own systems.
However, we may store or receive limited payment-related records such as:
We use personal information only where it serves a genuine operational purpose, such as:
When a customer begins checkout, certain order and delivery details may be used to create and verify a payment session.
This can include:
For prepaid orders, the full amount may be verified and stored with the order record.
For COD-enabled orders, a booking or advance amount may be collected online and stored alongside the remaining amount due at delivery.
To reduce loss caused by slow networks, browser crashes, or incomplete frontend confirmation states, we may temporarily store payment attempt information so that paid orders can still be recovered and finalised correctly from verified server-side records.
This may include:
We use this information to prevent duplicate charges, reduce support disputes, and make sure genuine successful payments are not missed because of temporary client-side interruptions.
We use cookies and session-based storage to support a functioning storefront experience.
Examples include:
For more detail, please see our Cookie Policy.
Where applicable, we process personal information because it is necessary to:
We may share necessary information with trusted service providers only to the extent needed for store operations.
These may include:
We do not sell personal information to third-party advertisers.
We retain personal information only for as long as reasonably necessary for:
Retention periods may differ depending on whether the information relates to an account profile, payment attempt, completed order, cancelled order, or support request.
We take reasonable steps to protect personal information using technical and operational safeguards, which may include:
No internet-based system can be guaranteed to be fully secure at all times, but we aim to minimise unnecessary exposure and keep sensitive operational access restricted.
Customers may contact us to request:
In some cases, we may need to retain limited records even after a deletion request, especially where required for fraud prevention, accounting, dispute handling, or legal obligations.
The storefront is not intended for use by children who are not legally capable of entering into a purchase transaction. We do not knowingly collect personal information from minors in a way that is inconsistent with applicable law.
The site may contain links to external services such as payment gateways, social media profiles, or operational providers. Their data handling practices are governed by their own policies.
We may revise this Privacy Policy to reflect changes in operations, payment handling, technical infrastructure, legal obligations, or customer rights practices.
The latest version posted on this page will replace earlier versions from the published revision date.
If you have privacy-related questions, contact:
Broshoes Atelier
Email: atelier@broshoes.in